How to Make a Banana Republic Customer Review

Excellent

21%

Great

Average

Poor

vii%

Bad

58%

pathetic!

pathetic!!
Product flawed zip. Have not been used. They don't stand up behind trade quality. Closing more stores. Surprise!

The products are cracking

The products are great. The sales persons at the stores are somewhat too pushy and neg the cliens.

Icon Membership Client Journeying Should exist Improved

I've been using BR credit carte and shopping at BR and its family brands for years. Their app is awesome. In-store shopping and return is very convenient while the quality of their products varies, and sometimes garment to garment (not good quality control).

My complaint is mainly about redeeming rewards of the Icon membership. One of the benefits of the Icon membership is that you can define your own sale mean solar day, which is xv% off of your entire purchase. Nonetheless, I could not find it from my app, and the agent from the BR customer service told me I had to call a certain number to get the do good, which was super inconvenient and fourth dimension consuming. The process can definitely designed better.

Horrible client service!!!!

Horrible customer service!!!!! Got a souvenir card as a altogether present then far I've had to call this customer service line 4 times and every fourth dimension someone passes the blame! One time I Spoke to Kelly in the "enquiry" department who said she put my order in and it's withal non hither- no confirmation number or electronic mail!!! Chosen today and Michelle passed the call to "escalation supervisor" Eric who was lamentable for what I was experiencing but could not do anything for me. Then why am I talking to y'all? Why transfer the call Michelle?! He told me to call back to speak with the enquiry department because they're non open up right at present. IT'Due south A Souvenir Carte du jour FROM YOUR STORE?! I'm across pissed and frustrated with this process! Volition never purchase anything from this place ever again!!!! And I'one thousand leaving this review everywhere I can!!!

Awful customer service

Atrocious client service via online chat. I was placing an order because I had a souvenir document - during time of checkout their checkout process didn't have a place to input the souvenir certificate and then I thought I needed to keep with entering payment info in order to proceed to the adjacent folio of the checkout process whereas I thought at that place'd be a spot to place the souvenir card, yet the order proceeded to finalize and charged my credit carte. Upon immediately speaking & explaining the situation to an online conversation rep, I was informed that I didn't select the correct checkout procedure. I asked to have the gild cancelled so I could proceed checking out the correct way to which I was informed that they put a asking in to abolish just couldn't guarantee it would be cancelled. In the end, they processed the social club and shipped it & charged my credit carte du jour. At that place'south something terribly wrong with their procedures as I had asked for cancellation within 5 minutes of placing the club. I will never buy from this company again - awful customer service.

Hopeless services. BR had only the jacket I…

I decided that BR had simply the jacket I desire this Fall. Never shopped at that place before so pleased to be offered 15% off equally sign up bonus.
Tried twice to use the lawmaking from two dissimilar email address. Neither worked.
Emails took hours to come up through so I had to keep checking & then code didn't work.
I took photos & emailed Uk customer service address on website. Email returned equally address invalid.
Hopeless. Perchance I'thou glad I didn't buy anything every bit it looks equally if mail service order service is useless.
I wouldn't trust them at all.

No telephone client service from Banana Commonwealth

I spent about an hr only could not go to talk by telephone to a person who knows about rewards. I answered the same questions past the phone robot over and over over again. I talked to Nicole, Kevin, Rosario, Mark, and Larell who put me on concord with loud rap music, and then came back on the line, and put me once again on hold with quieter music. Larell gave me an answer simply equally he hung up, he said, "Thanks for calling Athleta," so I approximate he was not a BR representative and peradventure did non give me information well-nigh the BR card.
I can but guess that the agents are belongings a competition to discover out who tin can give the least amount of data to "valued customers."

Take fabricated l+ purchases

Have made 50+ purchases, beyond 3 years, delivered to 4 properties across the UK - never one issue. In fact, delivery usually comes inside 2-iii days (well under the stated time frame). Returns is the easiest I've come across and the client service has always been fantastic. Terminate to end the best online shopping experience out in that location. Can't fathom how someone has had a bad experience…

They have lost my package twice

They have lost my package twice. they only reply after the 10 bussiness days have passed for any question fifty-fifty the ones that a re about the tracking of their products, there'due south no tracking on your parcel (they requite you a tracking number simply it doesn't piece of work). I understand why the company is almost broke. Non even Kanye West can relieve this crappy company from being the worst in every sense. Perhaps the american i is better, but the i from europe is terrible. Terrible customer support, terrible shipping. NEVER Buying AGAIN WITH THEM and actually, if you don't desire to have a bad feel, and get frustrated, don't buy at Banana Republic europe.

Corking

Their specials are bang-up,I have a few dresses from them and I am enjoying them so much,sizes are perfect,discounts so good,cheers!!!!

Poor aftersales - unable to apply Souvenir cards

Part of the same company every bit GAP Clothing... just a unlike brand proper name. Some other supposedly large wear visitor who cannot provide an acceptable level of customer service, they just waffle around the subject with no answers and no resolution. Assistant Republic advertise that you can use all4one gift cards but I was unable to do and so and was given no comprehendible explanation.

I'thousand so disappointed in Banana Republic

I'1000 and so disappointed in Banana Republic. Their pique polos used to be amazing. Lots of colors and styles the fit was perfect. Unfortunately they decided to make 25 different polos and they are all awful except the pique ones. As well bad they only offer 5-vi tedious colors. All of the other polos are loose in places tight in places and merely look horrible. They had a expert thing going for a long time also bad they ruined information technology

they don't follow instructions and ship you stuff you tell them not to!!!!

ordered these on a Sat: website malfunctioned and did not accept any discounts to which I had EARNED! Called company ii minutes after to cancel order. Rep told me she cancelled it and I nevertheless got charged Full Price AND STUFF was sent!!!!! I had to bulldoze over an hour to return the stuff and get my discount. When I've tried to render gratuitous by postal service, I have spent hours on the phone chasing my money dorsum even months after stuff arrived at warhouse!!!! Don't club from this incompetant business online!!!!!

Shame on Assistant Commonwealth Corporate!

It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company'due south prepaid aircraft characterization. Unfortunately, the shipment was apparently lost in transit. Although I provided Assistant Republic with a copy of my UPS receipt validating my (prompt) render of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was betwixt Assistant Commonwealth and their 'contracted shipper' and does not involve the client. Further, I asserted that their refusal to issue my refund due to a trouble with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately post-obit the initiation of a dispute merits. Sadly, Banana Democracy's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable client service skills. Shame on Banana Democracy Corporate for their role in allowing customers to exist victim to such substandard client service!

Useless Site

After 6 attempts gave upwardly trying to identify an order.

Amazed that for in one case they had my size in stock. ....then they would not process my order!

Don't waste your time.

Manufactory site is fantastic

I frequently shop online with them at the mill site and love it. They oftentimes have great deals. Yesterday (for the commencement fourth dimension) I received an incorrect gild and CS had it stock-still in a few minutes (with no long "please hold") AND they're sending me the correct item. Glad they take small sizes. The wearing apparel run well-nigh one size large, but knowing that information technology'southward yet consistent and if I order a 00 or 0 pair of pants, or a PS sweater, they volition fit the same each time, no surprises. I'm a teacher and the dress await overnice only are withal very comfortable and easily cleaned. Super nice CS people, besides.

Prompt and efficient service

This actually relates to bananarepublic.co.uk, only I think they are the one functioning in Europe? Had an issue with products through no mistake of theirs, emailed client service and got a response the next mean solar day with a confirmation that I would be refunded for items. No complaints hither!

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Source: https://www.trustpilot.com/review/bananarepublic.eu